Web3 IT Desktop Support Specialist

Bitcoin Depot is seeking a Desktop Support Specialist to fill a multiple function role with a primary focus on user administration, desktop security policies, and desktop support. The primary responsibility will be lifecycle management of user systems, troubleshooting software, networking, and application issues and ensuring that all systems run securely with optimal performance. This is a hybrid position with roughly 60/40 split between on-site in our Atlanta Buckhead office and work from home. This is a challenging position with growth opportunity. You should have an excellent ability to multi-task and solve problems using your knowledge of Windows and MAC computer systems and computers in a fully remote setting. You should be a team player and willing to handle support requests with courtesy and professionalism. Bitcoin Depot is the largest multi-cryptocurrency ATM Networks in the world offering users the ability to buy and sell Bitcoin, Litecoin, and Ethereum instantly at 15000+ locations made up of BTMs and BDCheckout locations. Our mission is to provide the most secure, convenient, and fastest cryptocurrency transaction. Our vision is to bring cryptocurrency market to the masses. We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022 and placing on the ACG Georgia Fast 40 list for two consecutive years. Responsibilities Provision and de-provision systems and users. Handle lifecycle management of desktop and software packages. Manage Bitcoin Depot applications, with a focus on keeping our team of skilled specialists operational. Technical Qualifications: Configuring and maintaining Windows and MAC computer systems, including hardware, system software, and applications Ensuring credentials and data is stored securely. Diagnosing and resolving hardware, software, networking, and system issues when they arise Researching and recommending new approaches to improve our fleet of networked computers Providing technical support when requested Documenting any processes that employees need to follow in order to successfully work within company systems Sustaining network integrity, workstation deployment, and security and patching OS for security vulnerability Familiarity with configuring SSO, VPN, MFA, and MDM Working knowledge of Azure Active Directory, slack, Google Workspace, KnowBe4, and Jira a plus Qualifications Relevant Degree or Certificate in Information Systems or Information Technology preferred 1+ years administering desktop technology, networked computing systems, and related applications Experience working in a software development environment is a plus. Experience working with Windows and MAC operating systems Experience with virtual environments such as VDI, Azure, or AWS cloud services is a plus Knowledge of scripting languages such as Powershell is a plus AD administration and user administration system (onboarding, offboarding) Ability to work in a fast-paced environment with a wide range of workloads and deadlines Availability outside of working hours to resolve emergency issues promptly Excellent critical thinking and problem-solving skills Patient and professional demeanor, with a can-do attitude Benefits Competitive Salary 401K Matching Generous PTO Health benefits are offered with a company contribution toward premiums Wellness benefits Casual dress environment when in the office Monthly company celebrations Advancement opportunities based on results Weekly catered lunches Premium coffee and tea provided by Buckhead Beans