Senior Researcher (Remote - Work from Anywhere)

Work from anywhere, impact everywhere Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 200 talented people that work remotely from 50+ countries around the world. We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done. To achieve that, we search the world for the best people for the job. This is how we are transforming the world of digital banking. Our team is worldwide, and our capacity for innovation is limitless. Join our remote team of dreamers and doers as we take Xapo Bank to the next level Although we are headquartered in Gibraltar, this is a full-time, 100% remote position. Work from anywhere! Responsibilities Lead, plan, develop, and conduct research activities, ensuring the right methods are applied End-to-end ownership with all aspects of the UX research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating). Broad knowledge of qualitative and quantitative research methods and deep expertise in their application Collaborate with product, business stakeholders, designers, developers, and data team to propose recommendations, ensuring both qualitative & quantitative data are used to define and solve both business and user problems. Conduct preliminary investigations and competitor analysis, to identify appropriate research methods relevant to the situation, and execute appropriate research methods to inform design and product solutions Synthesize and communicate research findings to inform business decisions and product strategy through appropriate mediums including presentations, reports, and workshops Translate insights into clear, actionable recommendations to the stakeholders Building and maintaining UX Research roadmaps that influence product strategy through close partnership with Product Owners Benchmark the user experience and engagement within our product over time Shape a product strategy grounded in user insights Sound understanding of information architecture, interaction design, and visual design principles Represents user research across the organization Communicating and updating product metrics to ensure data-driven decision making Skills needed Have a growth mindset and consistently seek out opportunities to improve, applying lessons and inspiration from the success of others. Resilient when faced with setbacks, eager to learn and make new mistakes. Experience driving programs of research that have a critical impact on design, product, and business strategy and priorities A track record of conducting successful research studies that improve the quality of existing products and inform the direction of new products Extensive applied knowledge of a diverse range of design research methods Demonstrable practical experience managing and leading multiple simultaneous design research projects Ability to understand what problems teams and the business are trying to solve and align user research activities to inform decision-making and action. Experience managing research projects in partnership with cross-functional teams Strong storytelling skills and an ability to frame insights into compelling narratives Track record of translating research insights into business impact Experience in conducting research on digital products Other requirements Master's degree or Ph.D. in Human-Computer Interaction, Cognitive Psychology, a related field, or equivalent practical experience Experience with cross-cultural products and international research Experience designing and facilitating engaging and impactful workshops (for stakeholders and/or research participants) A portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports, and data visualizations). Exceptional behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data). Experience working within agile product development and SCRUM environments Knowledge of the software development lifecycle is a plus Why work for Xapo? IMPACT GLOBALLY, WORK REMOTELY. Shape the Future: Improve lives through cutting-edge technology, and work 100% remotely from anywhere in the world. Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.